FAQ

No — walk-ins are always welcome. A booking is only required for:

• Birthday parties
• Private dodgeball court rentals
• Facility buyouts
• Group events

Our current hours are listed on the homepage.

Tip: Check our Facebook and Google profiles for special holiday hours and closures.

A single jump ticket is priced by jump time:

Yes. We offer discounted pricing for toddlers, military, and guests with special needs:

• Toddlers (6 and younger): $14/hour, any time
• Military (past & present) and immediate family: 50% off jump time with a valid Military ID
• Guests with special needs: $8/hour; one aide, parent, or caregiver jumps free

• $8/hour, any time
• One aide, parent, or caregiver jumps free
• Trampoline grip socks are required for both jumpers — $4.50/pair, and they're yours to keep

Join us every Tuesday for a sensory-friendly experience, when we turn down the music all day.

Your best option is a Family Pass or Toddler Pass:

• Both are 10-hour cards
• Can be split between immediate family members
• Expire 365 days after purchase

See "Jump Passes" for full details and pricing.

Bought your tickets online? Use the cashier lanes marked "Mobile Check-in" to skip the line.

No — the trampolines do not have a weight restriction.

For safety, we recommend that guests over 350 lbs check with their healthcare provider before jumping, as the intense cardio involved can pose serious health risks. Guest safety is always our primary concern.

For the safety of the jumper and everyone around them, we do not allow guests to jump while wearing a cast.

Yes — lockers and storage cubbies are available throughout the facility:

• Lockers: $0.50, single use
• Cubbies: free, use at your discretion

Wear gym attire and clothing that doesn't restrict your range of movement — and something you don't mind getting sweaty in. Jumping can be quite the workout!

Yes — recording is permitted and is covered under the waiver.

For safety, we recommend leaving phones and devices in a locker, or using them only on the carpeted areas.

The colour of your wristband tells our Court Monitors when your jump time is up. They'll kindly let you know when it's time to exit the courts.

No — we don't offer refrigeration for ice cream cakes or any other items.

Trampoline grip socks aren't included in the party packages, since many guests already own a pair they can bring and reuse.

Need socks? They're $4.50/pair and will be added to your final party bill.

No — we don't store any credit card information given over the phone for a party deposit. You can pay your remaining balance with the same or a different form of payment at the end of your party.

Yes — we provide all the plates, cutlery, napkins, and cups your party needs for pizza, cake, and pop pitchers. We also supply lighters, cake knives, and pie servers for your cake service.

Please bring your own candles.

Outside beverages aren't allowed. You're welcome to bring your own food, with two exceptions:

• No items containing peanuts
• No ice cream or ice cream cakes

Yes — we proudly serve a range of gluten-free pizzas made with a premium gluten-free crust.

Yes — if you've booked one of our party packages, you're welcome to bring in a special birthday dessert, whether that's cake, cupcakes, donuts, or other treats.

If we can't accommodate the allergy at the Drey Café, a manager can grant special permission to bring in outside food for the guest with allergies only.

Yes — all our food is prepared fresh to order from quality ingredients. Pizzas are topped in house and baked fresh, and our fruits and vegetables are cut fresh every day for our platters.

Yes — a deposit is required to book a party.

• More than 2 weeks (14 full days) before your event: your deposit is refunded in full.
• Within 2 weeks of your event: the deposit is non-refundable, but you can reschedule any time within 1 year at no additional cost.

Yes — head to our Party Invitations page, then right-click to save the design and print as many as you'd like at home.

We don't provide loot bags, but you're welcome to bring your own — just note that guests can't consume the contents inside our facility.

Your Party Host is assigned to your party to act as your server and helper throughout. They'll:

• Welcome your guests as they check in
• Point out the rules video for safe jumping
• Give a special birthday shout-out for the Guest of Honour
• Serve your pizza and dessert
• Handle set-up and clean-up of your party table
• Present your final bill for payment

They're your main point of contact, so bring any questions, comments, or concerns straight to your Party Host.

You're more than welcome to bring your own decorations (piñatas excluded) — just let our office admin know during your confirmation call.

Note: we don't currently offer balloon packages at any of our parks.

No — we offer free play at our facility. Our Court Monitors are stationed at every court and act as lifeguards, making sure everyone follows the rules and jumps safely.

They don't teach or guide trampoline activities, but they're always happy to referee a dodgeball game for your crew.

Absolutely not! Guests of all ages are welcome. We've hosted parties for ages 2 to 40+ (and those aren't the limits). We can also adapt our packages for bachelor/bachelorette parties, corporate events, and team builders.

We're striving toward a nut-free facility; however, we can't guarantee that our ingredients haven't come into contact with nuts at our suppliers' facilities or during transport.

Each event runs a total of 2 hours and 30 minutes: 2 hours of jump time, plus 30 minutes at the party table for cake and presents.

Yes — we offer a range of incentives for group bookings. To plan your group event, contact our Director of Sales at groups@flyingsquirrelsports.com.

Yes — a deposit equal to 50% of the total event cost is required to secure your booking.

Yes — feel free to bring in outside food.

Outside beverages aren't allowed, but drinks are available for purchase on site.

Not usually — tables are reserved for party package bookings.

For larger group bookings, contact our Director of Sales at groups@flyingsquirrelsports.com to ask about reserving a table.

Not at this time — but we're working on partnering with local catering companies.

No — you're not required to jump with your children. That said, it's often wise to have an adult on the trampolines with younger kids in case they need help.

We offer a free "Parent" wristband that lets you assist your children on the trampolines without jumping yourself. Even if you're not jumping, you'll still need:

• A signed waiver
• Trampoline grip socks

Children 2 and under jump free with a paying adult. If the adult chooses not to jump alongside their child 2 or under, the child is charged the toddler rate (listed on the Tickets page).

No — there's no charge for guests who just want to watch from the sidelines. Admission only applies to guests who want to bounce on the trampolines.

There are no age restrictions on who can participate — guests of all ages are welcome to jump, as long as they're in good health and free from conditions that could be aggravated by jumping, including:

• High blood pressure
• Heart, back, or neck problems
• Motion sickness
• Pregnancy
• Any other condition that jumping could worsen

Yes — every park has a Kiddie Court reserved for ages 6 and younger. Little ones aren't limited to it and can access the rest of the facility too, but it gives them a safe space to bounce away from the bigger kids.

No — trampoline grip socks aren't included in admission. They're a one-time purchase of $4.50/pair, and they're yours to keep and reuse.

Grip socks are required for two reasons:

• Safety: the grips on the soles give jumpers more control and traction. Regular socks slide on the trampoline mats, which can lead to unsafe jumping.
• Sanitation: wearing socks on the trampolines helps keep our facility clean.

Yes — you're welcome to use trampoline grip socks from another facility.

Yes — our very own Drey Café offers an assortment of delicious food, drinks, and treats available for purchase.

We're striving toward a nut-free facility; however, we can't guarantee that our ingredients haven't come into contact with nuts at our suppliers' facilities or during transport.

No — we ask that no outside food or beverages are brought into our facility.

Yes — all our food is prepared fresh to order from quality ingredients. Pizzas are topped in house and baked fresh, and our fruits and vegetables are cut fresh every day for our platters.

At Flying Squirrel, children 6 and younger are classified as Toddlers. They qualify for the Toddler Rate and may use the Kiddie Court.

Yes! All pricing information can be found on the tickets page.

No — all ages are welcome to jump at any time.

No, jumping with your children isn't required. That said, it's often wise to have an adult on the trampolines with younger kids in case they need help.

For this, we offer a free "Parent" wristband:

• Lets you go onto the trampolines to assist your children
• Does not permit the parent to jump
• A signed waiver and trampoline grip socks are still required to access the trampolines, even if you're not jumping

Children 2 and younger jump free with a paying adult. If the adult chooses not to jump alongside their child (2 and under), the child's admission rate can be found on the tickets page.

No — there's no charge for guests who just want to watch from the sidelines. Admission fees apply only to those bouncing on the trampolines.

If you'd like to go onto the trampolines to help your little ones, our free "Parent" wristband allows that (it doesn't permit jumping). Grip socks and a signed liability waiver are still required.

Yes — every park has a Kiddie Court reserved for ages 6 and younger. Little ones aren't limited to it (they can access the rest of the facility too), but it's a safe spot to bounce away from the bigger kids.

Adults who are jumping pay the regular admission rate, which can be found on the tickets page.

Click the "Waiver" button in the top menu bar of our homepage to access our online waiver system.

Prefer to do it in person? You can also complete the waiver on our in-park computers when you arrive.

1. Click "Waiver" in the top menu bar and choose whether you're signing for just yourself, or for yourself and your children.
2. Follow the on-screen instructions and enter your information accurately.
3. Sign online by clicking and dragging your cursor. Touchscreen devices are easier — you can sign with your finger.
4. Click "Submit." Your waiver is added to our system automatically and reviewed by staff.

Any questions or concerns about the waiver? Just ask a staff member.

Trampolines can cause injury even when used correctly. By signing, guests acknowledge the inherent risks of jumping and agree not to hold the Flying Squirrel responsible for any injuries that may occur.

The waiver includes several other terms and conditions, so please take the time to review it carefully.

We've eliminated paper waivers to be more environmentally friendly — imagine the paperwork we'd have to store for the legally required 7 years if every guest signed on paper!

Once your electronic waiver is in our secure system, it's easy to look up and stays valid for 2 years from the date it's created, so you'll rarely need to repeat the process.

Electronic waivers are valid for 2 years from the date they're created, as long as they were completed properly and approved by our admin.

When a child listed on a parent or guardian's account turns 18, that waiver is no longer valid — they'll need to create their own account and sign their own waiver.

No — you may only sign a waiver for a child if you are their parent or legal guardian.

Direct the parent or guardian to our website to create an account — it can be done from any computer, phone, or device with internet, from anywhere.

If you arrive with your child's friend and they don't have a waiver, we'll ask you to call that child's parent or guardian so they can complete it online.

No need! Once completed online, the waiver goes straight into our secure database. Skipping paper also helps us cut down on paper and ink usage.

A completed, signed waiver is required before any guest can use our trampolines, and we do need all the information requested on the form.

We take the utmost care in protecting it:

• We don't sell any personal information
• It's securely stored
• We don't send promotional or advertising emails

If you book a party or group event, your booking confirmation and invoice will be sent to the email address you provide.

Your birth date confirms whether you're a legal adult, and your address and phone number let us reach you in case of an emergency.

Everyone going onto the trampolines needs a waiver, regardless of age. Minors (under 18) must have a parent or guardian sign on their behalf.

The Family Pass is a 10-hour electronic "punch card" you can use any time and split however you like between immediate family members (children and spouses).

• Price: $150 (+tax)
• Usage: one "punch" per person, per hour
• Expires: 365 days from the purchase date

Lost or stolen card? Contact your local park for assistance.

The Toddler Pass is a 10-hour "punch card" for children 6 and younger, usable any time.

• Price: $98 (+tax)
• Usage: one "punch" per toddler, per hour
• Expires: 365 days from the purchase date

Lost or stolen card? Contact your local park for assistance.